Most Organizations Have Emergency Response Plans. Almost None Have a Communication Plan to Match.
During an incident, response teams need more than accurate information. They need clear roles, coordinated messaging and a communication rhythm that can hold under pressure.
Lancaster Caldwell’s ICS Communications Training helps energy sector organizations prepare public affairs, operations and response teams to communicate with clarity before pressure hits.
Where Communication Breaks Down During Response
In oil, gas, and energy operations, organizations spend significant time preparing operational response plans.
Communication readiness often receives far less attention.
When an incident occurs, the result is predictable:
- Operations, leadership, legal, public affairs, and agency partners begin communicating before a shared message structure is in place.
- Messages become inconsistent across teams and agencies.
- Critical information is delayed or misunderstood.
- Public confidence is damaged during high-pressure situations.
A coordinated response requires more than operational readiness. It requires a communication framework that can perform under pressure.
About the Workshop
The ICS Communications Training Workshop is a three-hour, instructor-led training designed to help teams establish communication structures before they are needed. The training is built around practical application, not lecture alone.
Participants learn how to:
- Operate within an ICS communication framework
- Develop coordinated public messaging
- Activate and manage a Joint Information Center
- Align communication planning with operational response efforts
- Apply communication principles through a real-world scenario exercise
Best fit for teams that need to:
- Clarify communication roles before an incident
- Prepare public affairs and operations teams to work together
- Improve message coordination during extended response
- Practice JIC activation and public information workflows
- Build templates before pressure hits
What Your Team Will Learn
This instructor-led training helps teams understand how to define communication roles, coordinate public information, and apply response-ready messaging workflows during an incident.
Communication Roles
Clarify who owns public information, internal updates, stakeholder communication, media response, and message coordination during an incident.
PIO and JIC Coordination
Understand how the Public Information Officer and Joint Information Center support shared messaging across teams, agencies, and stakeholders.
Message Development and Approval
Review how teams can develop, verify and approve public-facing messages as information changes and pressure increases.
Scenario-Based Practice
Apply training concepts through a real-world incident scenario focused on coordination, role clarity, and response decision-making.
Who This Training Is For
This training is designed for teams responsible for public information, operational coordination, and incident response communication.
- Public affairs and communications teams
- Emergency management professionals
- Operations and incident response leaders
- Public Information Officers
- Energy sector organizations coordinating with agencies, media, employees or community stakeholders
Get the ICS Communications Training Overview
Download an overview of Lancaster Caldwell’s ICS Communications Training, including the workshop format, key learning areas and practical tools participants use to strengthen incident communication readiness.
Use the overview to learn how the training can help your team prepare communication roles, message coordination and public information workflows before an incident occurs.
This training is designed for teams responsible for public information, operational coordination and incident response communication.